Privacy Policy


At The Link App, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or by writing to: The Link App, Federation House, 2 Federation Street, Manchester M4 4BF. Alternatively, you can telephone +44 (0)203 4881 480.


Who are we?

At The Link App, we are a passionate mix of legal and tech talent who are committed to delivering and improving our revolutionary product around the needs of our users. As the only communication app that caters to the entire legal profession, our mission is to help ambitious law firms stand out from the crowd, while improving the way firms interact with valued clients. Our registered address is The Link App, 24 Hanover Square, London W1S 1JD.


How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about The Link App, input your details to receive a demonstration, register to attend events or webinars and if you subscribe to join our mailing list.

We also collect information about you when you use our products, including when you sign up for an account, login, create or share content, and message or communicate with others. If you send us a request, such as emailing us for support, we reserve the right to publish it (absent any personally identifying information) in order to help us clarify or respond to your request or help other users.

The only personally identifiable information we may discover during the support process includes your email address, phone number and the names of any organisations to which you belong. In the process of supporting our products, we may need to investigate the data within your account, including data you have entered into private communications. If this occurs, we will always request your explicit permission before looking at the data in your account.


What type of information is collected from you?

The personal information we collect might include your name, job title, company name and address, email address, telephone number, IP address, and information regarding what website pages are accessed and when.

If you are a subscriber of our product we also collect the following additional information:

– Information and content you provide. We collect the content, communications and other information you provide when you use our products.

– Your usage. We collect information about how you use our products, such as the features you use; the actions you take; and the time, frequency and duration of your activities. For example, we log when you’re using and have last used our products.

– Device information. We collect information from and about the computers, phones and other web-connected devices you use that integrate with our products, and we combine this information across different devices you use.


How is your information used?

We may use your information to:

– contact you following an enquiry;

– contact you following a demonstration of The Link App;

– contact you following a registration to a Link App event or webinar;

– to carry out our obligations arising from any contracts entered into by you and us;

– seek your views or comments on the services we provide;

– notify you of changes to our services;

– send you communications which you have requested and that may be of interest to you. These may include information about relevant thought leadership campaigns and blogs, invitations to relevant events, or promotional marketing communications for The Link App;

– contact you for market research purposes. We may contact you by email, phone, fax or mail;

– allow you to register for our products and to administer and process the registration;

– to charge you any fees and provide you with a receipt or resolve billing issues associated with your account;

– evaluate the quality of our products and services, and to enhance your experience on our websites;

– provide, personalise and improve our products.



We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.


Use of ‘cookies’

Like many other websites, The Link App website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.


Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.


Who has access to your information?

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


Your choices

You have a choice about whether or not you wish to continue receiving information from us. If you do not want to receive marketing communications from us, then click on the unsubscribe link at the bottom of a communication or contact us at any time by email: [email protected] or telephone on +44 (0)0203 4881 480.


For how long is your personal information retained by us?

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

– For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations;

– For as long as we provide services to you;

– Retention periods in line with legal and regulatory requirements or guidance.


What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not.

– The right to be informed about the processing of your personal information;

– The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed;

– The right to object to processing of your personal information;

– The right to restrict processing of your personal information;

– The right to have your personal information erased (the “right to be forgotten”);

– The right to request access to your personal information and to obtain information about how we process it;

– The right to move, copy or transfer your personal information (“data portability”);

– Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.

You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: You can also contact us at The Link App, Federation House, 2 Federation Street, Manchester M4 4BF. Alternatively, you can telephone +44 (0)203 4881 480.


Your right to object

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us at The Link App, Federation House, 2 Federation Street, Manchester M4 4BF. Alternatively, you can telephone +44 (0)203 4881 480 to exercise these rights.


How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change job or email address, or any of the other information we hold is inaccurate or out of date, please email us at: [email protected], or write to us at: The Link App, Federation House, 2 Federation Street, Manchester M4 4BF. Alternatively, you can telephone +44 (0)203 4881 480.

You have the right to ask for a copy of the information The Link App holds about you. Please email us at: [email protected], or write to us at: The Link App, Federation House, 2 Federation Street, Manchester M4 4BF. Alternatively, you can telephone +44 (0)203 4881 480 and we will provide you with details of the information we hold about you.


Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.

All of the systems we use at The Link App are GDPR compliant.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time are located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.


Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.