Client communication
management software
Provide case transparency and timely progress updates
In our digital age, clients demand instant communications, updates and gratification. The reality of meeting these expectations is difficult, particularly for bustling law firms.
You as a legal professional have many cases to manage and clients to update on a daily basis, making it a real challenge to provide a personal client experience.
Improve your customer service with our client communication management software, The Link App.
Bring together all client interactions
By arranging your client communications into one place, you can stay in control and effortlessly keep clients in the loop.
Our unified platform will enable you to manage your cases more effectively, and notify clients of any progress on their legal matter.
Here’s how…
Instant messaging
You and your clients can securely chat through message.
Client call back requests
Clients can request a callback from you, you set the urgency.
Document sharing
Effortlessly send and receive documents, and securely store them.
Case Updates
Clients deserve transparency on their case; they can see the case’s progress at any time.
Notifications
When you make an update to a case your client receives a push notification to their mobile.
Storage
Everything is securely stored in one place; no need to search high and low for any comms.
The importance of client experience in your law firm
An enjoyable client experience leads to happier clients, repeat business, and referrals.
Our client communication management platform helps you to achieve the personalised, on-demand customer service your clients expect.
Protecting your data
Get more work done
96% of cybercrime is committed using email.
Email is the typical way to stay in touch with your clients and share sensitive information. But is it worth the risk of a data breach?
On The Link App, all communications are stored securely.
Security matters
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All communications are encrypted
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All data is hosted on a certified infrastructure
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All communications are over HTTPS
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Server backups performed daily
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File based backups performed hourly
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All data is handled in accordance with GDPR
You and your clients can feel at ease sharing personal information.
We make firms 34% more productive.
With a simple set up process you can start using The Link App with your clients and save time, fast.
Although a standalone solution, The Link App can integrate with your existing business processes and software.
Integrating The Link App with your existing system
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01
We take your existing case/matter management systems and other applications.
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02
Ensure they can exchange information with The Link App.
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03
Integrate them and add specific features to suit your needs.
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04
Provide your clients encrypted updates and documents.
The integration varies for each firm. You’ll be free to test an environment tailored to you before launch to ensure you’re happy.
Customers that future-proofed their firm
