As a modern day law firm you may have noticed an increase in the amount of companies around you who are ‘going digital’ or undertaking a ‘digital transformation’ within their firm and as we go forward into 2019 this is likely to continue.
Undertaking a digital transformation simply refers to the process of making changes to your business using the application of digital technology. It can start from merely wanting to ‘go paperless’ and minimise the amount of administrative, manual tasks your employees have to undertake. To a complete overhaul of all working processes within your firm. Incorporating more digital technologies into your business needn’t be a complex procedure, but to some Law Firms the idea can be a bit overwhelming.
First of all it is important to consider this as a long term investment rather than a short term fix, a change which will allow your company to grow, evolve and adapt as well as improving the overall experience for both your employees and your customers. Having an effective digital strategy in place can help to increase the productivity of your team by providing them with innovative solutions to make the workplace smarter. This includes tools and software systems which make communication easier, and allow data and information to be exchanged quickly, simply and securely.
The needs of your clients are changing, and the expectation is that you will be able to offer them the level of communication that they have access to in the rest of their day to day lives – from mobile banking, to topping up electric meters. In almost every other situation, communication is simple, easy and instant – so why shouldn’t this also be the case when they are dealing with their legal matters?
By implementing an innovative digital strategy within your business, especially one with a focus on client communication and improved customer service, you are already setting yourselves apart from the crowd.
The most crucial part of constructing a solid Digital plan for your firm is ensuring that you do your research and choose the right technology for what you need.
Remember that what work’s effectively for one firm, may not necessarily work for you – every business is different and it is important to take the time to evaluate your needs, get feedback from your employees about areas they feel could be improved and do your research about the potential options out there. There is no point in implementing something for the sake of it, especially if it turns out to actually increase your workload, or doesn’t sit comfortably alongside your existing way of working.
The Link App is a software system created by Lawyers, for Lawyers. From our experience in the profession we really do understand what your firm needs – and our support team are always on hand to offer advice and guidance once a subscription is in place. We also allow integration into your current case management systems – again limiting the disruption to your workflow and providing an effective solution that works with your firm, rather than against it.
We always start with a face to face meeting with you and your team, this allows us to develop a good understanding of how your firm currently operates, assess any current pain points and see how you are planning to grow/develop in the future. By doing this we are able to demonstrate the product and show you exactly how The Link App could benefit your firm.
The Link App can start to save you money within a relatively short space of time, minimising time spent on excess calls and emails, and having a positive impact on the way your firm communicates with clients.
If you are interested in finding out more about how The Link App could help you start your journey to digitally transforming your firm, then why not view a demo today?